For students experiencing issues with internet connectivity while trying to do coursework from home, we recommend the following troubleshooting tips.
- Move closer to your modem / router when trying to upload or have a video call.
- Change the location of your modem / router.
- Wireless routers need open spaces, away from walls and obstructions, you'll get better signal if it's surrounded by open air (which should prevent the router from overheating, too).
- Keep your Wi-Fi router away from heavy-duty appliances or electronics, other electronic, metal objects.
- Having those in close proximity can impact Wi-Fi performance.
- Try uploading videos to Google Classroom / Google Drive during off-peak hours (between 9PM and 9AM).
- Reboot your modem / router if you are having slow speeds and/or cut-outs.
- Use an Ethernet cable to connect your laptop / desktop directly to the router
Contact your Internet Service Provider
- Contact your Internet Service Provider (ISP) Support and have them test your connection.
- Call your ISP and ask them if they can upgrade the speed and / or Wi-Fi router.
- Many ISPs will supply you with a Wi-Fi router and Access point that may be better than what you have.
- Your ISP may be able to walk you through additional troubleshooting tips to improve your internet.
- Many ISPs are giving out Free Internet to new customers with college students in the household – contact your local ISP to find out if they are offering any discounts.