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IT Helpdesk

IT Helpdesk provides support to faculty, staff, and students of the AMDA community. If you are having technical issues, you can reach us between the hours of 8am and 6pm (EST & PST).

NY: (212)957-3377
LA: (323)603-5977

Please include the best phone number to reach you and a brief description of the technology issue you are experiencing.


For students experiencing issues with internet connectivity while trying to do coursework from home, we recommend the following troubleshooting tips.

Easy Changes

  1. Move closer to your modem / router when trying to upload or have a video call.
  2. Change the location of your modem / router.
    1. Wireless routers need open spaces, away from walls and obstructions, you'll get better signal if it's surrounded by open air (which should prevent the router from overheating, too).
  3. Keep your Wi-Fi router away from heavy-duty appliances or electronics, other electronic, metal objects.
    1. Having those in close proximity can impact Wi-Fi performance.
  4. Try uploading videos to Google Classroom / Google Drive during off-peak hours (between 9PM and 9AM).
  5. Reboot your modem / router if you are having slow speeds and/or cut-outs.
  6. Use an Ethernet cable to connect your laptop / desktop directly to the router

Contact your Internet Service Provider

  1. Contact your Internet Service Provider (ISP) Support and have them test your connection.
  2. Call your ISP and ask them if they can upgrade the speed and / or Wi-Fi router.
    1. Many ISPs will supply you with a Wi-Fi router and Access point that may be better than what you have.
  3. Your ISP may be able to walk you through additional troubleshooting tips to improve your internet.
  4. Many ISPs are giving out Free Internet to new customers with college students in the household – contact your local ISP to find out if they are offering any discounts.